Returns Policy

Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on June 5, 2022.

It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise, then these need to be reported to us immediately so we can investigate.

To return an order, you will need to contact our customer support team to file and process a return.

Your statutory rights

Our Returns Policy does not affect your statutory rights.

For more information, please visit the website at: https://www.fccpc.gov.ng/consumers/rights/.

Right to Cancel

You have the right to cancel this contract within 14 (fourteen) days without giving reason.

The cancellation period will expire after 14 (fourteen) days from the day on which you acquire the goods.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. by selecting the appropriate option in your account or a letter sent by e-mail). You may use the example model cancellation form below, but it is not obligatory.

Effects of Cancellation

If you cancel this contract, we will reimburse to you all payments received from you, excluding the cost of delivery, if any.

We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay and not later than 5 (five) days after the day on which we are informed about your decision to cancel the contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction. In any event, you will not incur any fees as a result of the reimbursement.

Model Cancellation Form

I hereby give notice that I cancel my contract of sale of the following goods:

  • Ordered on:
  • Order number:
  • Name of customer:
  • Phone number:
  • Date:

What should I do if I receive an incorrect item?

We have high standards when it comes to your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.

We will review each case individually when considering the return of the product; in some cases, we may require further information so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.

How do I report a fault with my product?

Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.

In order to do this, we ask that you contact us through your account using the online message Centre or via email info@pokacourses.com. Please provide details of the fault and where possible attach pictures to your message.

How do I arrange a return?

Please contact our Customer Support team to arrange your return via e-mail info@pokacourses.com.

We will provide you with a unique return’s authorization number and all the necessary information to arrange the return, i.e. remove the items from download section.

Complaints

If you are not satisfied with the way in which we have handled the return or cancellation of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact our customer support representatives via your account, via e-mail info@pokacourses.com or by post at Poka Nigeria, Customer Support, 10, WORKSTAR, POLYSTAR BUILDING, MARWA ROUND ABOUT, LEKKI PHASE 1 105102, LEKKI, LAGOS STATE.